Investigations Administrative Support

Comprehensive Front- and Back-End Support for Investigative Services

As background checks and investigations become increasingly automated, maintaining data integrity through established quality controls is more critical than ever. While automation enhances efficiency, it can compromise accuracy without proper processes in place. ARSOF Corp focuses on delivering best-value investigative solutions, exceeding expectations rather than simply meeting minimum requirements.

With decades of experience supporting federal and commercial clients, ARSOF Corp offers a full suite of investigative services, from front-end applicant data collection to back-end reporting and case management. Our tailored solutions address varying security, privacy, and accessibility needs while ensuring accurate, high-quality results.

Case Management Process and Customer Portal

Our proprietary Case Management System (CMS) streamlines background investigations by flagging relevant results that impact adjudication decisions. The CMS infrastructure supports both interim and final case reporting, covering critical applicant details such as:

Citizenship verification

Educational history validation

Criminal record checks

Fingerprint matching

I-94 travel record verification

The CMS customer portal provides full transparency into investigation case progression. Our in-house development team creates custom reports, ranging from basic summaries to advanced statistical analyses of applicant populations and case trends. Reports are exportable in multiple formats, including CSV, Word, Excel, and PDF, ensuring easy data sharing and management.

e-App Reporting for Government Clients

For government clients, ARSOF Corp manages the e-App process by initiating investigative Standard Forms (SF) submissions. We thoroughly review submissions to ensure completeness and accuracy, offering dedicated call center support for applicants needing help with password resets, troubleshooting, and general questions about the background investigation process.

We also review completed investigation reports, conducting follow-up interrogatories and collecting additional documentation as needed. Following the guidelines set by 5 CFR 731, we provide final suitability recommendations, ensuring our federal partners receive well-informed, accurate adjudication reports.

With ARSOF Corp’s integrated investigative services, clients receive secure, efficient, and highly accurate support tailored to their mission-critical needs.